Refund policy

Return & Refund Policy

At Crescent Labs, we want you to love your purchase. Due to the personal nature of fragrances and for hygiene and safety reasons, we are unable to accept returns or exchanges on opened or used perfume products.

Returns

* Returns are accepted only for items that are unused, unopened, and in their original packaging.
* Return requests must be made within 14 days of receiving your order.
* Customers are responsible for return shipping costs unless the item is damaged, defective, or we sent the wrong product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging. We will arrange a replacement or issue a refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

* Opened or used perfumes
* Gift cards
* Clearance or final sale items

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions about your order or this policy, please contact us through our website or email us at supportcrescentlabs@gmail.com